Navexa Help

Navexa connects your store to your warehouse: orders, inventory, shipping labels, live rates at checkout and a scan-to-verify pack bench. These guides cover the common questions.

Guides

• Getting started: sign up, connect a store, import order history, add a payment method and invite your team.
• Carriers: Navexa's built-in parcel rates, Veho, and your own Veeqo or WARP account.
• Checkout rates: live shipping rates at Shopify and Medusa checkout, and how rate requests are signed.
• Pack Station: the scan-to-verify pack bench, silent label printing and the warehouse layout.
• API: API tokens and the external endpoints for locations, packages, bin-packing, rates and labels.

Is Navexa down?

The status page checks the API, the checkout rates endpoint and the dashboard live, and lists current incidents.

Contact support

• Chat: in Navexa, open Help & support at the bottom of the menu and choose Chat with us.
• Email: support@navexa.co.

When you write, say which account you're in and, for an order, its order number.